Credit Hire Conversion Handler
Credit Hire Conversion Handlers are the first point of contact for clients who have been involved in a road traffic accident, and who have received a hire vehicle via Easi-Drive.
Key tasks will include:
- Contact potential clients by telephone to obtain full details of the accident circumstances.
- Obtain a detailed account regarding the use of the hire vehicle and their understanding of this.
- Obtain bank/credit card statements along with details of any other bank accounts the client may have.
- Make enquiries re sufficient funds enabling them to pay for the hire vehicle themselves. Impecuniosity enquiries.
- Required to manage the claim from initial qualification to the receipt of the Forms of Authority.
What you can bring to the role:
- Customer focused
- Organised and detailed approach
- Diary management
- Problem solving
- Able to make cold calls
- Handle objections and ask open questions
- Excellent communication skills – both written and verbal
Why should you choose to work for EDAM?
- We have a vast variety of amazing benefits for you to enjoy, in-fact we have one of the best benefits packages in Manchester!
- We have a great culture
- We live for our Values: Fun, Passionate, Integrity, Innovative, Respectful and One Team
- We offer award winning training
- We always aim to promote internally, there are always opportunities to progress your career
- We’re a 2 STAR Best Companies Company
- We pride ourselves on our impressive Net Promoter Score
- We have a super funky open plan office with a relaxing sociable breakout area that has its own football table!
So why wouldn’t you choose EDAM!
We are incredibly passionate about our people, we believe it’s the people that make our business what it is, a fun, hardworking, dynamic organisation that offers you the chance to develop a long-lasting supportive career.
Our values are an integral part of our day to day lives at The EDAM Group. Do you live and breathe our values? If so we would love to hear from you!